Delivery time depends on destination and other factors, it may takes up
to 10 business days (international orders).
You are highly recommended to buy insurance for registered airmail to
secure your item.
For insured item only, tracking no. will be given for customer to check
the shipping status online.
We will send you an invoice immediately your purchase.
After we ship the item, we will email you the shipping information, as
well as your tracking number (for insured item only).
Return
All items sold are brand new.
If you receive a wrong or defective item please email us within 7 days
from the date you receive the product:
Later than 7 days the item cannot be accepted for return.
If the order is defective we will send replacement to you at no
additional charge. If the order is not found to be defective we will
refund the product cost to you only. Shipping and handling are not
refundable. All returns must include all original items undamaged, in
re-saleable condition, all original packaging including manuals,
warranty forms, etc.
Please contact us to arrange the return of any item. Prior
authorization from us is necessary to process your return. We will not
accept returns otherwise.
We offer a 100% Satisfaction Guarantee, 14-day DOA Guarantee, and full
1-Year Manufacturer's Warranty.
Terms & Conditions
These terms and conditions were last updated on 01/04/08. Use of our
website and the sale and purchase of goods from the website are governed
by our terms and conditions as set out below.
1. Description of Goods
Whilst we take the utmost care to ensure the product descriptions,
pictures, information and prices are accurate, we do not accept
liability for any inaccuracies, errors or omissions. Colours may vary
slightly from those shown on the website due to the limitations of
Internet technology.
2.
We only accept PayPal. We
aim to ship the item within 2 business days (usually faster!) after
cleared payment.
We ship to your PayPal primary address. If you would like to ship the item
to an alternate address, you MUST specify the alternate address in the
NOTE section when you complete payment in PayPal.
We reserve the right to cancel your order if the payment is not made
within 7 days of checkout.
All prices are in AU dollars ($) and credit / debit card
transactions for orders outside the AUS will be converted by the card
company at their current exchange rates.
Prices are subject to change without notice, hence any subsequent
purchases of the same product cannot be guaranteed at the same price.
Orders are accepted at our sole discretion and we maintain the right to
decline orders without giving an explanation.
3. Sales Tax
Sales Tax (GST 10%) is calculated based on shipping destination. It is
included in the price for orders shipped to destinations within
Australia (AU). For orders shipped to destinations outside the AUS
the price excludes GST but orders may be subject to local sales tax or
import duty. These are not included in our prices and customers remain
liable for payment of these taxes or duties on or following delivery.
4. Delivery Arrangements
All goods are sold subject to availability. Your shopping basket
displays the goods you have purchased and an indication of the delivery
timescale. We will notify you if your goods are not able to be
despatched within this timescale. Where goods are temporarily out of
stock we will contact you so that you may choose between a refund on the
item, having it shipped when it is back in stock or selecting an
alternative product.
The delivery costs are shown depending on the shipping destination and
the delivery service selected. Any delivery times quoted are estimates,
based on availability and normal delivery time, in working days.
Additional time should be allowed where payment is made by cheque, as we
will not despatch goods until the cheque has cleared.
5. Guarantee
All products supplied are covered by a manufacturer’s guarantee. Terms
and conditions vary from product to product. We offer 1 year warranty.
6. Your Right To Cancel
You have the right to cancel your order within seven working days of
delivery and return the goods supplied to us for for a refund of the
price of the goods. You must notify us in writing during this period of
your intention to cancel by
Any goods supplied must be returned to address above at your own expense
within the seven days of your notice to cancel. Providing the goods are
returned in their original condition you will receive for a refund of
the price of the goods within 30 days of giving us your notice to
cancel.
Unless the goods are defective, damaged or not as specified on your
order acknowledgement, you are responsible for the cost of returning the
goods. We recommend that you use Recorded Delivery, as proof of shipping
is not proof of receipt. If, however, the goods are faulty then the
postage costs will be refunded.
7. Customer Service
Should you have a complaint with the service or product
we provide please contact Customer Services by e-mail.
We aim to:
• Acknowledge complaints within 5 working days
• Advise you how long it will take to resolve the complaint
• Keep you informed throughout the process
8. Trademarks and Copyright
All third party copyright, trademarks, brand names, product names and
titles on this website are acknowledged. This website is protected by
Copyright and the Copyright, Trademarks, Logos and Intellectual Property
rights for the content of this website are the property of Blue Moon
Leathers. ALL RIGHTS RESERVED. Any use, printing or copying of materials
on this website, other than in the course of browsing, selecting
products and ordering from us, is strictly prohibited. Any framing of
this website is prohibited.
9. Security
Security is one of our highest priorities and we take every precaution
to protect your personal information both online and offline.
Information requested when registering or ordering goods (including your
credit / debit card details through paypal) is encrypted with SSL (Secure Socket
Layer), the industry standard encryption software.
10. Privacy Statement
This privacy statement applies solely to information collected through
this website.
10.1. Information Collection and Use
We are committed to protecting your privacy. We use the information we
collect about you to process orders and to provide a more personalised
shopping experience. We will only use the information that we collect
about you lawfully in accordance with the Data Protection Act 1998. We
will not sell, share, or rent this information to other vendors other
than as disclosed in this statement. During the registration or ordering
process we collect some or all of the following information:
• Your name and address
• Your contact telephone numbers (to enable us to contact you in the
event of a query)
• Your e-mail address
• For credit / debit card purchases your card details is with Paypal
only.
10.2. Links to / from 3rd Party Websites
We are not responsible for and accept no liability for the content or
privacy practices of any linked website which is not owned and
maintained by us. We encourage our users to be aware when they leave our
website and to read the privacy statements of each and every website
that collects personally identifiable information.
11. Legal
The contract will be governed by the laws of Australia and you
agree to submit to the jurisdiction of the Australian courts.
These terms and conditions do not affect your statutory rights as a
consumer.
Proudly Serving Australia Wide (Sydney, Melbourne,
Brisbane, Perth, Canberra, Adelaide...)
All Locations > ACT > NSW > NT > QLD > SA > TAS > VIC > WA
